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Sun: iForce Information Site
Sun's iForce[sm] Partner Marketing Group wanted to create a resource destination for use during customer service calls, placing helpful information at the fingertips of the customer service representatives that would enable them to answer questions efficiently and accurately. Although some level of online interactivity was necessary to ensure maximum content accessibility, the server infrastructure precluded database connectivity. To meet the infrastructure and budget constraints, JWAY recommended an open-source search solution as part of the site design, as well as devising a shallow but uncluttered arrangement of content.
Project Objectives:
- Build online resource for iForce CSRs
- Use current Sun branding elements in a fresh and different way
- Adhere to Sun standards (design & coding)
- Emphasize accessibility and pertinence of information
- Include searchable glossary of terms
- Low-cost content maintenance
- Scalability
JWAY's Solution:
- Information architecture and GUI design for usability
- Dynamic site/system architecture
- Web application development for searchable glossary
- Project management to:
- Ensure project implementation consistent with specifications, requirements and budget constraints
- Define strategy, provide technical support and direction
- Expedite communications
Technical Features:
- J2EE architecture
- Lucene search
- JavaScript functionality
- iPlanet application server
Results:
- Clean, modern GUI in compliance Sun standards
- Straightforward, user-friendly navigation and page layout
- Integrated keyword (Lucene) search and alphabetic glossary search feature
- Robust and stable system operating in the Sun environment
- Ease of content management with templatized design
- Maximum build-out potential with JSP design
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©2009 JWAY GROUP, Inc.