WEB MAINTENANCE COORDINATOR
RESPONSIBILITIES:
The Web Maintenance Coordinator will consult with our clients and be responsible for:- Assigning, scheduling, planning, monitoring, and reviewing change requests; enforcing web policies and procedures
- Ensure that the Web Site Maintenance Request Console is operational and new cases are entering the queue
- Communicate with requestors to clarify specific details of web update requests; resolve ambiguities
- Monitor/ensure that service level agreements are met, that client feedback is positive, follow up on the sources of any negative feedback
- Proactively follow up on any perceived problem that users experience on the corporate website
- Consult with Website Maintenance Manager, escalating and resolving problems and managing special requests
- Coordinate efforts to eliminate broken web links
- Create weekly reports of maintenance activity and repaired web links
SKILLS/EXPERIENCE REQUIRED:
- 3+ years of web project management experience in the high tech sector, for at least one large company
- Must have Microsoft SharePoint administration experience
- Strong, recent project management skills: Must be familiar communicating and interacting with a global developer team
- Understand the capabilities of web 2.0 standard tools
- Solid proficiency with the Microsoft Office Suite, with emphasis on Excel
- Good communications skills, both written and verbal
- BA/BS in Marketing, Communications, general Business or similar
- Basic HTML knowledge is desirable
- Business Objects experience a plus
LOCATION:
This position requires on-site collaboration with a development team in San Jose, CA.
HOW TO APPLY:
If you meet or exceed our requirements, please send your resume along with a cover letter to: jobs@JWay.com. Please note “Web Maintenance Coordinator” in the subject line.
